Title: Amazon Customer Banned for Too Many Returns

Content: <div id='article-page'><div id='article-content' data-media-url='//news-app-staging.s3.amazonaws.com' data-base-url='//news-app-staging.herokuapp.com' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/amz_audio.m4a' data-capture-url='//staging.analytics.lingraphica.com/events/capture_news' data-article-title='Amazon Customer Banned for Too Many Returns' data-article-id='1363'><script src='//news-app-staging.herokuapp.com/javascripts/getscripts.js'></script><link rel='stylesheet' href='//news-app-staging.herokuapp.com/stylesheets/article.css' type='text/css' /><div class='article'><p><span data-start-time='0' data-end-time='7167'>Tuan Do of New York says Amazon has banned him from shopping on that website.</span> <span data-start-time='7167' data-end-time='17042'>The reason? He returned too many Amazon purchases, he said on his website, TechWalls.com.</span> <span data-start-time='17042' data-end-time='21833'>Do said he returned six items in the past two months. </span> <span data-start-time='21833' data-end-time='27313'>He said he was not satisfied with the quality of the products.</span> <span data-start-time='27313' data-end-time='36500'>Amazon first sent him a warning about his “unusually high rate of problems,” Do said.</span> <span data-start-time='36500' data-end-time='48375'>Later, when his wife returned a bicycle purchased on her Amazon account, the company cancelled both their accounts, Do said.</span> <span data-start-time='48375' data-end-time='55229'>Mark Cohen is former chairman and chief executive officer of Sears Canada Inc. </span> <span data-start-time='55229' data-end-time='63396'>He is not surprised Amazon and other businesses are trying to stop frequent returns.</span> <span data-start-time='63396' data-end-time='76438'>The costs are very high for a company like Amazon that offers many customers both free delivery and free returns, Cohen told VOA.</span> <span data-start-time='76438' data-end-time='88833'>The website Dyanamic.action.com reported that returns cost merchants $642.6 billion a year worldwide.</span> <span data-start-time='88833' data-end-time='92167'>But banning a customer can create bad feelings.</span> </p></div><div class='control-buttons-sticky' style='display:none;'><div class='control-buttons'><button title='Back' class='back' disabled='disabled'></button><button title='Play' class='play' disabled='disabled'></button><button title='Pause' class='pause' style='display:none;'></button><button title='Forward' class='forward' disabled='disabled'></button><button class='finished-reading' style='display:none;'>Done</button></div></div></div><div id='article-media'><div id='media-image'><img src='https://news-app-production.s3.amazonaws.com/articles/931/amz_img.jpg'/></div></div><div id='question-content' style='display:none;'><div class='vocabulary_question question-container' data-question-id=5665 data-hint-location='36500' style='display:none;'><div class='question' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/what_does_account_mean.m4a'>What does account mean?</div><div class='choices' data-correct-choice='a record that allows people to buy goods from a business'><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/happening_a_lot.m4a'><span>happening a lot</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/a_record_that_allows_people_to_buy_goods_from_a_business.m4a'><span>a record that allows people to buy goods from a business</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/very_serious.m4a'><span>very serious</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/a_small_percentage.m4a'><span>a small percentage</span></div></div></div><div class='multiple_choice_question question-container' data-question-id=5666 data-hint-location='7167' style='display:none;'><div class='question' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/why_was_tuan_banned_from_amazon.m4a'>Why was Tuan banned from Amazon?</div><div class='choices' data-correct-choice='returning too many purchases'><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/returning_too_many_purchases.m4a'><span>returning too many purchases</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/fraud.m4a'><span>fraud</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/theft.m4a'><span>theft</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/use_of_profanity.m4a'><span>use of profanity</span></div></div></div><div class='sentence_completion_question question-container' data-question-id=5667 data-hint-location='21833' style='display:none;'><div class='question' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/tuan_was_not_satisfied_with_the__blank__of_the_products.m4a'>Tuan was not satisfied with the <span class='blank'>quality</span> of the products.</div><div class='choices' data-correct-choice='quality'><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/shipping.m4a'><span>shipping</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/amount.m4a'><span>amount</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/quality.m4a'><span>quality</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/price.m4a'><span>price</span></div></div></div><div class='question-buttons'><button class='skip-button'></button><button class='hint-button'></button><button class='speak-button'></button></div></div></div>

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Tuan Do of New York says Amazon has banned him from shopping on that website. The reason? He returned too many Amazon purchases, he said on his website, TechWalls.com. Do said he returned six items in the past two months. He said he was not satisfied with the quality of the products. Amazon first sent him a warning about his “unusually high rate of problems,” Do said. Later, when his wife returned a bicycle purchased on her Amazon account, the company cancelled both their accounts, Do said. Mark Cohen is former chairman and chief executive officer of Sears Canada Inc. He is not surprised Amazon and other businesses are trying to stop frequent returns. The costs are very high for a company like Amazon that offers many customers both free delivery and free returns, Cohen told VOA. The website Dyanamic.action.com reported that returns cost merchants $642.6 billion a year worldwide. But banning a customer can create bad feelings.

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