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<div id='article-page'><div id='article-content' data-media-url='//news-app-staging.s3.amazonaws.com' data-base-url='//news-app-staging.herokuapp.com' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/amz_audio.m4a' data-capture-url='//staging.analytics.lingraphica.com/events/capture_news' data-article-title='Amazon Customer Banned for Too Many Returns' data-article-id='1363'><script src='//news-app-staging.herokuapp.com/javascripts/getscripts.js'></script><link rel='stylesheet' href='//news-app-staging.herokuapp.com/stylesheets/article.css' type='text/css' /><div class='article'><p><span data-start-time='0' data-end-time='7167'>Tuan Do of New York says Amazon has banned him from shopping on that website.</span> <span data-start-time='7167' data-end-time='17042'>The reason? He returned too many Amazon purchases, he said on his website, TechWalls.com.</span> <span data-start-time='17042' data-end-time='21833'>Do said he returned six items in the past two months. </span> <span data-start-time='21833' data-end-time='27313'>He said he was not satisfied with the quality of the products.</span> <span data-start-time='27313' data-end-time='36500'>Amazon first sent him a warning about his “unusually high rate of problems,” Do said.</span> <span data-start-time='36500' data-end-time='48375'>Later, when his wife returned a bicycle purchased on her Amazon account, the company cancelled both their accounts, Do said.</span> <span data-start-time='48375' data-end-time='55229'>Mark Cohen is former chairman and chief executive officer of Sears Canada Inc. </span> <span data-start-time='55229' data-end-time='63396'>He is not surprised Amazon and other businesses are trying to stop frequent returns.</span> <span data-start-time='63396' data-end-time='76438'>The costs are very high for a company like Amazon that offers many customers both free delivery and free returns, Cohen told VOA.</span> <span data-start-time='76438' data-end-time='88833'>The website Dyanamic.action.com reported that returns cost merchants $642.6 billion a year worldwide.</span> <span data-start-time='88833' data-end-time='92167'>But banning a customer can create bad feelings.</span> </p></div><div class='control-buttons-sticky' style='display:none;'><div class='control-buttons'><button title='Back' class='back' disabled='disabled'></button><button title='Play' class='play' disabled='disabled'></button><button title='Pause' class='pause' style='display:none;'></button><button title='Forward' class='forward' disabled='disabled'></button><button class='finished-reading' style='display:none;'>Done</button></div></div></div><div id='article-media'><div id='media-image'><img src='https://news-app-production.s3.amazonaws.com/articles/931/amz_img.jpg'/></div></div><div id='question-content' style='display:none;'><div class='vocabulary_question question-container' data-question-id=5665 data-hint-location='36500' style='display:none;'><div class='question' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/what_does_account_mean.m4a'>What does account mean?</div><div class='choices' data-correct-choice='a record that allows people to buy goods from a business'><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/happening_a_lot.m4a'><span>happening a lot</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/a_record_that_allows_people_to_buy_goods_from_a_business.m4a'><span>a record that allows people to buy goods from a business</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/very_serious.m4a'><span>very serious</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/a_small_percentage.m4a'><span>a small percentage</span></div></div></div><div class='multiple_choice_question question-container' data-question-id=5666 data-hint-location='7167' style='display:none;'><div class='question' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/why_was_tuan_banned_from_amazon.m4a'>Why was Tuan banned from Amazon?</div><div class='choices' data-correct-choice='returning too many purchases'><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/returning_too_many_purchases.m4a'><span>returning too many purchases</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/fraud.m4a'><span>fraud</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/theft.m4a'><span>theft</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/use_of_profanity.m4a'><span>use of profanity</span></div></div></div><div class='sentence_completion_question question-container' data-question-id=5667 data-hint-location='21833' style='display:none;'><div class='question' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/tuan_was_not_satisfied_with_the__blank__of_the_products.m4a'>Tuan was not satisfied with the <span class='blank'>quality</span> of the products.</div><div class='choices' data-correct-choice='quality'><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/shipping.m4a'><span>shipping</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/amount.m4a'><span>amount</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/quality.m4a'><span>quality</span></div><div class='choice' data-sound-name='https://news-app-production.s3.amazonaws.com/articles/931/price.m4a'><span>price</span></div></div></div><div class='question-buttons'><button class='skip-button'></button><button class='hint-button'></button><button class='speak-button'></button></div></div></div>
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